At Elite Horizon, we stand behind the quality of the products we represent. If you experience any issues with a product under warranty, we are here to help make the claims process as smooth as possible. Please follow the guidelines below to ensure your warranty claim is processed quickly and efficiently.
How to Submit a Warranty Claim:
To initiate a warranty claim for any of the brands we represent, please contact us at sales@ehdxb.com. In your email, include the following details to help us assess your claim:
- Proof of Purchase: A copy of your original receipt or invoice.
- Description of the Issue: Provide a detailed explanation of the problem you’re experiencing with the product.
- Supporting Documentation: Include multiple clear images and/or videos that show the issue. This will help us understand the problem and process your claim faster.
Once we receive your email, our team will review the information and get back to you with the next steps. We are committed to resolving all warranty claims in a timely manner and ensuring you receive the support you need.
General Terms and Conditions for Warranty Claims:
1. Proof of Purchase: All warranty claims must be accompanied by a valid proof of purchase. This ensures that the product was purchased from an authorized retailer and falls within the warranty period.
2. Product Condition: Warranty claims are only valid for issues resulting from manufacturer defects or faults. Claims related to normal wear and tear, accidental damage, misuse, or improper care are not covered under warranty.
3. Images and Videos: Clear images or videos must be submitted alongside the claim to demonstrate the defect or issue. This helps us assess the situation more effectively and speeds up the processing of your claim.
4. Warranty Period: The duration of the warranty may vary depending on the brand and product. Claims made outside the applicable warranty period will not be accepted.
5. Replacement or Repair: Depending on the nature of the issue, we may offer a repair, replacement, or alternative solution in line with the brand’s warranty policy.
6. Exclusions: Warranties do not cover products that have been altered or modified, used for purposes other than their intended use, or damaged by external factors such as improper installation or maintenance.
For any questions or concerns regarding your warranty, feel free to reach out to us at sales@ehdxb.com. Our team is ready to assist you with any warranty-related inquiries.