Elite Horizon Warranty Claims Policy
At Elite Horizon, we take pride in the quality and reliability of the products we represent. We are committed to ensuring your satisfaction and making the warranty claims process seamless and efficient. If you experience an issue with a product under warranty, our dedicated team is here to assist you every step of the way.
How to Submit a Warranty Claim
To initiate a warranty claim, please follow these steps:
- Contact Us:
Send an email to sales@ehdxb.com with the following details:- Proof of Purchase: Attach a copy of your original receipt or invoice to verify the purchase date and retailer.
- Description of the Issue: Provide a detailed explanation of the problem you’re experiencing with the product.
- Supporting Documentation: Include clear images and/or videos that demonstrate the defect or issue. Multiple angles can help us assess the problem more effectively.
- Our Process:
- Once we receive your email, our team will review your claim and respond with the next steps.
- We aim to process all warranty claims promptly, ensuring you receive the support you need.
Warranty Claims Checklist
| Required Information | Details |
|---|---|
| Proof of Purchase | Original receipt or invoice |
| Description of the Issue | Detailed explanation of the defect or problem |
| Images/Videos | Multiple clear visuals of the issue |
General Terms and Conditions
To ensure a smooth claims process, please review the following terms:
- Proof of Purchase:
- Warranty claims must be accompanied by valid proof of purchase.
- This ensures the product was purchased from an authorized retailer and falls within the warranty period.
- Product Condition:
- Warranty coverage applies only to manufacturer defects or faults.
- Claims related to normal wear and tear, accidental damage, misuse, or improper care are excluded.
- Images and Videos:
- Clear visuals must be provided to demonstrate the defect or issue.
- This helps us evaluate the claim accurately and expedites processing.
- Warranty Period:
- The warranty duration varies by brand and product.
- Claims made outside the warranty period will not be accepted.
- Resolution Options:
- Depending on the issue, we may offer:
- Repair services.
- Product replacement.
- Alternative solutions aligned with the brand’s warranty policy.
- Depending on the issue, we may offer:
- Exclusions:
- Warranties do not cover:
- Products altered or modified from their original condition.
- Items used for purposes other than their intended use.
- Damage caused by external factors, improper installation, or inadequate maintenance.
- Warranties do not cover:
Why Choose Elite Horizon?
- Efficient Claims Process: We prioritize quick assessments and resolutions.
- Transparent Policies: Clear and concise guidelines ensure a hassle-free experience.
- Customer Support: Our team is ready to assist with any warranty-related inquiries.
Common Warranty Scenarios
| Scenario | Warranty Coverage | Resolution |
|---|---|---|
| Manufacturer Defect | Covered | Repair, replacement, or alternative solution |
| Accidental Damage | Not covered | Contact for repair options outside warranty |
| Wear and Tear | Not covered | Regular maintenance recommended |
| Improper Use | Not covered | Educational resources available for proper use |
Frequently Asked Questions (FAQs)
1. How long does it take to process a warranty claim?
We aim to review and respond to all claims within 3-5 business days. Complex cases may take longer, but we will keep you updated throughout the process.
2. What if I don’t have my proof of purchase?
Proof of purchase is essential to validate your claim. If you’ve lost your receipt, contact the retailer where the product was purchased to request a copy.
3. What should I do if my product is damaged outside the warranty period?
While the warranty cannot cover issues outside its validity, we can guide you toward repair services or recommend alternative solutions.
Contact Us for Warranty Support
For any questions or concerns about warranty claims, please reach out to us at sales@ehdxb.com. Our team is here to assist you with any inquiries and ensure your satisfaction with our products.