Privacy Policy

Privacy Policy

Effective Date: 01 March 2024

Elite Horizon General Trading LLC (“Elite Horizon,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, partners, vendors, and website visitors. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your personal information in the course of our business operations and your interactions with us.

By using our website, services, or engaging with us in any way, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to provide our services effectively and enhance your experience with us.

1.1 Personal Information

This is information that identifies you as an individual or relates to an identifiable person:

• Contact Details: Name, email address, phone number, and mailing address.
• Business Information: Company name, position, industry, and professional affiliations.
• Account Information: Login credentials and account preferences if applicable.
• Transactional Details: Records of purchases, invoices, payments, and order history.
• Communication Records: Emails, messages, or phone calls with our team.

1.2 Non-Personal Information

We collect non-identifiable data through cookies, analytics tools, and server logs:

• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Pages visited, time spent on our website, and navigation patterns.
• Aggregated Data: Statistical or demographic data derived from your interactions with us.

1.3 Sensitive Information

We do not intentionally collect sensitive personal information, such as health data, racial or ethnic origin, or religious beliefs. If such data is provided to us, it will be handled with strict confidentiality.

2. How We Collect Information

We collect information through various means, including:

• Direct Interactions: Filling out forms, subscribing to newsletters, or corresponding with us.
• Automated Technologies: Tracking technologies such as cookies and web beacons.
• Third-Party Sources: Information provided by partners, service providers, or public directories.

3. How We Use Information

We use the information collected for the following purposes:

3.1 Service Delivery

• To fulfill orders, process payments, and deliver products.
• To provide customer support and respond to inquiries.

3.2 Business Operations

• To manage relationships with clients, partners, and suppliers.
• To evaluate and improve our services, website, and operations.

3.3 Marketing and Communications

• To send updates, offers, newsletters, and promotional content.
• To conduct surveys and gather feedback for product and service enhancement.

3.4 Legal Compliance and Protection

• To comply with legal and regulatory obligations.
• To enforce our terms and conditions and protect against fraud or misuse.

4. Information Sharing

We respect your privacy and only share information as outlined below:

4.1 Service Providers

We may share information with third-party vendors for:

• Payment processing.
• Logistics and shipping services.
• IT support and website maintenance.

4.2 Business Partners

• Information may be shared for joint marketing campaigns or collaborative projects.

4.3 Legal Obligations

We may disclose information when required by law, such as in response to a subpoena, court order, or government request.

4.4 Corporate Transactions

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction.

5. Data Security

We implement advanced security measures to protect your data, including:

• Encryption: Protecting data during transmission using secure protocols like HTTPS.
• Access Control: Restricting access to personal data to authorized personnel only.
• Regular Audits: Conducting security reviews to identify and address vulnerabilities.

Despite our best efforts, no system is entirely secure. We encourage users to exercise caution when sharing personal information online.

6. Retention of Information

We retain personal information for as long as necessary to:

• Fulfill the purposes for which it was collected.
• Comply with legal and regulatory requirements.
• Resolve disputes and enforce agreements.

When information is no longer required, it will be securely deleted or anonymized.

7. Your Rights

You have the following rights concerning your personal information:

7.1 Access and Correction

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.

7.2 Data Portability

• Request a copy of your personal data in a structured, machine-readable format.

7.3 Restriction or Objection

• Restrict or object to the processing of your personal information under certain circumstances.

7.4 Withdrawal of Consent

• Withdraw consent for marketing communications or other processing activities.

To exercise your rights, contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance the user experience and gather analytics data.

8.1 Types of Cookies

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Collect data on website usage for analytics.
• Marketing Cookies: Used to deliver targeted advertisements.

8.2 Managing Cookies

You can adjust your cookie preferences through your browser settings or opt-out of specific tracking technologies.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Elite Horizon General Trading LLC

• Website: https://ehdxb.com
• Email: sales@ehdxb.com
• Phone: +971 (0) 4 330 1043

10. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy periodically. Material changes will be communicated via updates on our website or other channels. The “Effective Date” will always reflect the most recent revision.

Key Highlights

​